Refund policy
Refund & Return Policy
Last updated: August 22, 2026
We want you to love your Olvasmart. If you are not satisfied, you are covered by our 30-day money-back guarantee.
30-day money-back guarantee
You may request a return or refund within 30 days of the delivery date of the last item in your order. To be eligible, the device must be in its original packaging with all accessories, and free of damage caused by misuse.
How to start a return
Email us at mmarhid95@gmail.com with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Items sent back without prior authorization cannot be accepted.
Return shipping
The customer is responsible for return shipping costs unless the item arrived damaged, defective or incorrect, in which case we cover the return or send a replacement at no cost. We recommend using a tracked shipping service.
Refunds
Once we receive and inspect the return, we will notify you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Damaged, defective or wrong items
Please inspect your order on arrival and contact us within 7 days with photos if the item is damaged, defective or not what you ordered. We will replace it or refund you in full.
Cancellations
Orders can be cancelled free of charge until they are prepared for shipment. After that, please use the return process above.
Exceptions
Items damaged by misuse, water, or use with creams/serums contrary to the user manual are not eligible for refund. Gift cards are non-refundable.
Contact
Olvasmart — Manuel Martín Hidalgo, Calle Don Marcos 20, 29631 Benalmádena, Málaga, Spain. Email: mmarhid95@gmail.com
Refund & Return Policy
Last updated: August 22, 2026
We want you to love your Olvasmart. If you are not satisfied, you are covered by our 30-day money-back guarantee.
30-day money-back guarantee
You may request a return or refund within 30 days of the delivery date of the last item in your order. To be eligible, the device must be in its original packaging with all accessories, and free of damage caused by misuse.
How to start a return
Email us at mmarhid95@gmail.com with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Items sent back without prior authorization cannot be accepted.
Return shipping
The customer is responsible for return shipping costs unless the item arrived damaged, defective or incorrect, in which case we cover the return or send a replacement at no cost. We recommend using a tracked shipping service.
Refunds
Once we receive and inspect the return, we will notify you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Damaged, defective or wrong items
Please inspect your order on arrival and contact us within 7 days with photos if the item is damaged, defective or not what you ordered. We will replace it or refund you in full.
Cancellations
Orders can be cancelled free of charge until they are prepared for shipment. After that, please use the return process above.
Exceptions
Items damaged by misuse, water, or use with creams/serums contrary to the user manual are not eligible for refund. Gift cards are non-refundable.
Contact
Olvasmart — Manuel Martín Hidalgo, Calle Don Marcos 20, 29631 Benalmádena, Málaga, Spain. Email: mmarhid95@gmail.com